Webshop Guide
1. HOW TO PAY
We currently accept Visa, MasterCard, American Express, and Apple Pay with ultra-secure card handler by spike.com. You can also pay with PayPal (including their supported methods: Maestro, Bancontact). We are working on providing other payments to you, including iDEAL & CB.
We ensure shopping at SCAPAHOME.COM is as secure as shopping in-store using a 128-bit SSL encrypted secure internet connection to protect your payment when you order in our flagship store. This encrypts and protects the data you send to us over the internet. You will see a padlock at the top of your browser when SSL is enabled. You can click on this to find out information about the SSL digital certificate registration.
2. HOW TO DELIVER
| FREE | STANDARD | |
| BE | > €100 = #FREESHIPPING |
< €100 = €7.5
|
| NL LUX |
> €100 = #FREESHIPPING
|
< €100 = €10 |
Furniture shipping rates will be calculated on request only.
We only ship to BENELUX
As every company faces new challenges to provide you & keep you safe, we also limit sending orders, reducing it to 2 transport moments every week and safe handling by premium delivery services. #safetyfirst #wecare
Read our SHIPPING POLICY.
3. HOW TO TRACK
Normally, we would automatically generate a track and trace code for you, but as we are currently hindered by the international lockdowns, some sending might ship without a track and trace. Rest assured, we only work with reliable and safe partners.
As soon as your order has been received, you will be kept in the loop by our team about when it ships and how to take local restrictions and policies into account.
4. HOW TO RETURN
We want you to be fully satisfied with every item you purchase from SCAPAHOME.COM. If you are not happy with an item you have purchased, we will gladly accept an exchange or refund request. You have 15 days to return your order, from the moment of ordering. Contact our team at info@scapahome.com or by Instagram or FaceBook to receive personal support.
Please, make sure any fitted item bears no sign of wear and tear.
Refunds will be processed within 15 days after receiving your returned items.
Send us an email at info@scapahome.com and send your item to: SCAPA HOME BV, Ruiterijschool, 15b/0001, 2930 Brasschaat, Belgium.
Read our RETURN / REFUND POLICY.
5. QUESTIONS
Any questions? Please contact us directly HERE or use Instagram or FaceBook Messenger to talk directly to our team.